Program Description

Program/Practice Description: WFI has developed scorecard approaches to improving system management capacity and evaluating regional boards on measures for WIA, Wagner-Peyser, and TANF work programs.

A few years ago, a regional outcome matrix was prepared to display key program outcomes statewide and for each workforce region. This report was designed as a first indicator of program performance to work in conjunction with other administrative short-term reports and longitudinal reports required by State and Federal law. Key short-term measures were selected from exit data available through the State's administrative reporting systems.

The regional outcome matrix, often referred to as the Red and Green Reports, addressed outcomes for the three major One-Stop partner programs in Florida: WIA programs, Wagner-Peyser programs, and the State's TANF/Welfare Transition Program. The Red and Green Reports' limitation to short-term measures that could be reported within one calendar quarter proved useful for many purposes; however it did not satisfy the need for the more comprehensive picture required for evaluation of the State's workforce system. Therefore, WFI formed a data review task force composed of WFI board members and representatives of the State's regional workforce boards. The task force was charged with reviewing the Red and Green Reports and other reports to develop recommendations for a key indicator, or dashboard report, that could provide a more comprehensive and balanced approach to evaluating regional workforce board activities and outcomes.

The WFI board approved the task force recommendations in 2006 and directed staff to develop and implement the new report now referred to as the Balanced Scorecard. The approved recommendations included a mix of long-term measures, short-term measures, and threshold indicators related to the State's three major partner programs WIA programs, Wagner-Peyser programs, and the TANF/Welfare Transition Program. The measures related to employment rates, customer satisfaction, employment earnings, employment retention, and participation rates.

The threshold indicators were based on minimum criterion established by State or Federal policy, with "yes" indicating that a regional board has achieved the minimum.

All Balanced Scorecard measures and indicators are reported quarterly, with the exception of the Employer Market Penetration measure and the Threshold Indicator for Data Validity, which report on an annual basis only.