This tip sheet identifies five tips that support program staff members’ effectiveness while offering high-quality services to participants in a virtual environment. The tips also provide guidance on protecting participant confidentiality, which is a…

The National Association for Welfare Research and Statistics is hosting a series of virtual workshops that address research on topics of interest to human service professionals throughout the summer. Future workshops will cover Machine Learning in…

This fact sheet illustrates how Tennessee, Virginia, West Virginia, and Ohio offered non-recurrent short-term TANF benefits as flexible responses to address the needs of TANF-eligible populations during the COVID-19 pandemic. The sheet also briefly…

The National Association for Welfare Research and Statistics (NAWRS) held the first session of the NAWRS 2020 Virtual Workshop Series on April 29, 2020. This session brought together four state TANF representatives from Alabama, Colorado, Vermont,…

Through the TANF Works! Series, the Office of Family Assistance seeks to disseminate information about promising practices within the Temporary…

This toolkit offers steps and guidance on how to use virtual communications for client engagement and internal staff management. Information is provided for voice and conference calls using Google Voice, FreeConferenceCall.com, and Google Hangouts;…

This fact sheet shows how a non-recurrent short-term benefit program could operate in Georgia in light of the COVID-19 pandemic. Examples of how non-recurrent benefits might address emergency situations are presented and include short-term benefits…

The Institute for Research on Poverty at the University of Wisconsin at Madison will host a webinar on April 1, 2020 from 1:00 p.m. to 2:00 p.m. CT to discuss the relationships that human services programs develop with the participants they serve,…

This research-to-practice brief profiles a needs assessment of TANF child-only cases undertaken as part of the Office of Family Assistance’s Assisting Special Populations to Improve Readiness and Engagement (ASPIRE) project. Researchers first…

This issue brief from the Office of the Assistant Secretary for Planning and Evaluation at the U.S. Department of Health and Human Services offers guidance on how to implement virtual case management in the wake of COVID-19 pandemic guidelines for…