Lessons Learned Delivering Remote Services to Job Seekers with Low Incomes During the COVID-19 Pandemic

This Office of Planning, Research and Evaluation brief describes the experiences of three organizations that adapted existing interventions to provide remote work readiness activities or education and training services during the COVID-19 pandemic. It summarizes common challenges that made it difficult for participants to engage in remote services, adaptations made by the organizations, and considerations for remote service delivery after the pandemic. The brief draws upon information gathered from an Integrated Basic Education and Skills Training (I-BEST) site in Des Moines, Washington, Project Quality Employment Through Skills Training (QUEST) in San Antonio, Texas, and a Wisconsin Regional Training Partnerships (WRTP) site in Milwaukee, Wisconsin.