New Directions in Employment and Training Research and Evaluation: Digital Employment Tools Created with Approaches from Human-Computer Interaction

Existing digital employment tools and technologies often fail to meet the needs of historically underserved and marginalized communities, who experience barriers of access and digital literacy related to digital employment tools. These barriers might exacerbate existing inequities in the labor market for underserved and marginalized populations. This Office of Planning, Research, and Evaluation brief focuses on digital employment tools created with Human-Computer Interaction (HCI) design approaches and describes the role of digital employment tools for low-income populations. The brief details how each phase of the HCI design approach differs from other approaches to developing digital employment tools.