Human-Centered Design (HCD) is a process and a mindset for addressing complex problems by designing solutions with those who will ultimately use the solution (i.e., end users). Because of its inherent focus on end users or recipients of services, HCD appears to have potential for promoting effective, efficient, and compassionate service delivery that is aligned with the mission of the U.S. Department of Health and Human Services’ Administration for Children and Families (ACF).

In 2018, ACF’s Office of Planning, Research and Evaluation (OPRE) initiated the Human-Centered Design for Human Services (HCD4HS) project to explore the viability of HCD in addressing the complex problems facing public sector human services programs. This project included a review of the knowledge base to define HCD and describe how it has been used and evaluated in the human services context, and a pilot study to evaluate the implementation of HCD, with a focus on assessing its evaluability. This report presents the findings from this pilot study.

In the face of a public health emergency, economic downturn, or other unexpected circumstance, TANF agencies and other human services providers are required to reimagine and adapt previous expectations, behaviors, and service provision for a digital, dispersed, and/or displaced environment. At the same time, TANF agencies often face growing caseloads and increasing needs from participants who are struggling because of various crises.

OFA developed this three-part podcast series to increase awareness about state TANF agency responses to the unexpected as they relate to legislation, agency staff, and service provision to participants. The series leverages content from earlier resources which aggregate disaster response efforts across the country. The podcasts include interviews with representatives of the Owens Valley Community Development Center (California); the Maine Office of Family Independence, Department of Health and Human Services; the Vermont Department of Children and Families; the Colorado Department of Human Services; TANF of Sonoma and Marin (California) as well as the Office of Human Services Emergency Preparedness and Response (OHSEPR), the Federal Emergency Management Agency (FEMA), and the Labor-Management Partnerships Program at the University of California at Berkeley.

Objectives of this podcast series include:

• Identify state and federal policy responses to natural disasters and other public health emergencies including, but not limited to, hurricanes, recessions, and other calamities that directly impact TANF staff and clients.
• Equip TANF agencies with information and resources to support their staff and participants during major transitions.
• Highlight innovative and adaptive service provision solutions during unexpected events such as natural disasters, public health emergencies, and the COVID-19 pandemic.
• Explore options for pivoting employment-related services to prepare and upskill TANF participants for sudden labor market shifts.

This report provides statistics on food security in U.S. households throughout 2021 based on the Current Population Survey Food Security Supplement data collected in December 2021. Statistics showed that 10.2 percent of households were food insecure at least some time during the year, including 3.8 percent with very low food security. About 56 percent of food-insecure households participated in one or more of the three largest Federal nutrition assistance programs: the Supplemental Nutrition Assistance Program (SNAP); the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC); and the National School Lunch Program during the month prior to the 2021 survey.

For much of 2022, the U.S. has enjoyed an unusually strong labor market. Unemployment is historically low, and job creation is well above the level needed to keep pace with population growth. By some measures, such as wage growth, the labor market is especially solid for many lower-wage workers. However, this does not mean that all workers are participating in the labor market at the rates they had prior to the pandemic. This blogpost summarizes research indicating less-educated couples became more likely during the COVID-19 pandemic to include only one labor force participant. The findings indicate that parents of young children report that caregiving is increasingly the reason given for their labor force nonparticipation.

Human-Centered Design (HCD) is a problem-solving and design approach that appears to have potential for promoting effective, efficient, and compassionate service delivery aligned with the mission of the Administration for Children and Families. However, implementation of HCD within human services is relatively novel. This brief presents a definition of HCD that is applicable to the context of human services delivery, differentiates HCD from similar design and problem-solving approaches, and describes how HCD is being used in human services. It also explores what is currently known about evaluation efforts to date including facilitators to HCD implementation.

The Institute for Research on Poverty at the University of Wisconsin at Madison will host a webinar on September 28, 2022 from 2:00 p.m. to 3:00 p.m. ET which will discuss research on the shift in work and family life among low-income parents. While labor market conditions have shifted significantly in the early 21st century, supports and resources available to families have not always kept pace with needs and demand. This has created particularly challenging circumstances for lower-income households with children and has highlighted the need for policy innovation. This webinar features presentations from researchers who contributed to “Low-Income Families in the Twenty-First Century: Effective Public Policy Responses,” a recent issue of The Russell Sage Foundation Journal of the Social Sciences.

Access to high-quality, accessible, and affordable early care and education is essential to the economic wellbeing of families and child care providers, who are fundamental for robust and resilient state and national economies. This blogpost notes that the lack of child care funding has led to significant tradeoffs resulting in inequitable policies and limited access for families who need it the most. Families with low incomes spend a higher percent of their income on care than high-income families. Unable to devote this share of resources, families with low incomes often face hard choices such as using lower-quality, less safe care; having to neglect other expenses like food; or even exiting the workforce completely. Investments that support a high-quality, accessible child care and early education system will pay long-term dividends for the economy.

The Pandemic Emergency Assistance Fund (PEAF) provides $1 billion in funding to states (including the District of Columbia), tribes administering a TANF program, and five U.S. territories to assist needy families impacted by the COVID-19 pandemic. While a specific amount was allotted for each grant recipient, they may qualify for additional, reallotted funds. Grant recipients may use these funds to provide certain non-recurrent, short term benefits. All grant recipients must use funds to supplement and not supplant other federal, state, tribal, territorial, or local funds. This Information Memorandum has been issued to remind grant recipients of the September 30, 2022 deadline to use PEAF initial awards by the end of the month, and of the guidance on allowable uses of PEAF funds.

The Child Welfare Information Gateway created a five-part podcast series that illustrated ways that states and tribal jurisdictions have supported kinship caregivers. Part 2 of this series focused on Washington State’s approach to providing kinship support services. Topics discussed included:

• Differences in formal and informal kinship caregivers and the differences caseworkers may have to navigate when working with each,
• Cultural considerations caseworkers and others should be aware of when working with rural and Latinx communities and families,
• The importance of building relationships across a community, not just with kinship families, and
• Implementation of one-time stipends for kinship families in Washington State.