Human services programs, including TANF, can improve the experiences of participants and staff by using strategies from the field of business process management (BPM). BPM can help human services programs assess their processes and practices to understand what is working well and where they can make improvements to strengthen service delivery. Recent applications of BPM strategies by various human services programs show promise for improving the outcomes of families and children by reducing sources of stress and boosting satisfaction for both participants and staff. This Mathematica brief shares examples of human services programs that have BPM strategies in partnership with technical assistance providers and gives an overview of how programs can undertake similar work to strengthen service delivery.

The ACF Office of Family Assistance (OFA) hosted a webinar to summarize the open Notice of Proposed Rulemaking (NPRM): Strengthening TANF as a Safety Net and Work Program and instructed interested parties on how to submit a formal comment.

The NPRM is intended to strengthen TANF's role in supporting family well-being and work, as well as creating additional accountability for states to ensure TANF funds serve their intended purpose, while maintaining state flexibility. 

Review the recording here as you are preparing to submit formal comments on the NPRM for HHS consideration. Comments are due December 1, 2023. HHS welcomes comments from all affected parties and will closely review and consider every comment it receives. We refer you to the NPRM on information on how to submit comments if you wish to do so. 

If you have questions about the webinar, please email TANFquestions@acf.hhs.gov. 

The Office of Family Assistance (OFA) hosted a webinar to provide an overview of the revisions to instructions for TANF data report (Forms ACF-199 and ACF-209), with a focus on key, substantive changes. The changes made to the TANF Data Report instructions are intended to streamline the data collection and eliminate unnecessary data elements. The instructions were also revised to clarify confusing instructions and improve data quality. OFA hopes this session will help states and territories more efficiently and accurately report data on their TANF caseloads, beginning with the first quarter FY 2024 data, due February 14, 2024.

Please review the recording here.

The U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF) proposes to improve the effectiveness and integrity of Temporary Assistance for Needy Families (TANF) regulations. This Notice of Proposed Rulemaking (NPRM) would help families experiencing the greatest economic hardships benefit from the services that Congress intended for the TANF program to provide.

Specifically, the proposed rule puts forward for public comment seven changes to the current regulations that would increase program integrity, clarify allowable uses of TANF, and reduce obstacles for individuals trying to access support. These are:

• Establish a ceiling on the term "needy";
• Clarify when an expenditure is "reasonably calculated to accomplish a TANF purpose";
• Exclude as an allowable TANF maintenance-of-effort (MOE) expenditures cash donations from non-governmental third parties and the value of third-party in-kind contributions;
• Ensure that excused holidays match the number of federal holidays, following the recognition of Juneteenth as a federal holiday;
• Develop new criteria to allow states to use alternative Income and Eligibility Verification Systems (IEVS) measures;
• Clarify the "significant progress" criteria following a work participation rate corrective compliance plan; and
• Clarify the existing regulatory text about the allowability of costs associated with the disseminating program information.

Comments on these proposed rules from all TANF partners and affected parties are due to HHS by December 1, 2023 and can be submitted via this form. 

The Domestic Violence (DV) and Intimate Partner Violence (IPV) webpage on the PeerTA website identifies information and resources that are targeted to supporting survivors of domestic violence and intimate partner violence. This webpage includes:

• A statement of the Administration for Children and Families’ (ACF) Commitment to Supporting Families Struggling with DV/IPV.
• Information on the importance of Training Partnerships, which are critical to helping human services staff provide support to victims of sexual harassment or survivors of domestic violence, sexual assault, or stalking and to their children when accessing Temporary Assistance for Needy Families (TANF) programs.
• Resources Available for TANF agency staff to help them make every effort to assist families and children who are experiencing sexual harassment, domestic violence, sexual assault, or stalking, including:
  • OFA-sponsored technical assistance;
  • Contact information for Family Violence Prevention and Services Act (FVPSA) state and territory administrators and coalitions;
  • Links to FVPSA DV Training and Technical Assistance national and culturally specific resource centers; and
  • A listing of ACF Safe Access for Victims’ Economic Security (SAVES) demonstration grants designed to develop, evaluate, and implement best practices to provide safe access to child support and parenting time services.
• The Office of Family Violence and Prevention Services (OFVPS)’ contact information for inquiries related to FVPSA DV resources or resource centers, as well as directions for making TANF Policy Inquiries.

The Office of Family Assistance initiative, “Leveraging America’s Social and Economic Resilience TANF Learning Community” (LASER TLC), supported ten TANF Programs across the country as they worked to address the challenges of human service delivery in response to the COVID-19 pandemic, and focused on improving and delivering more responsive services to their TANF families. This document shares Anne Arundel County Maryland Department of Social Services’ journey during their participation in the 18-month learning community. The site journey conveys how their LASER TLC site team, along with support from their dedicated coaching team and application of the LI2 framework, contributed to developing their action plan and strategizing the implementation of their change agenda to benefit TANF families.

The Office of Family Assistance initiative, “Leveraging America’s Social and Economic Resilience TANF Learning Community” (LASER TLC), supported ten TANF Programs across the country as they worked to address the challenges of human service delivery in response to the COVID-19 pandemic, and focused on improving and delivering more responsive services to their TANF families. This document shares the Scotts Valley Tribal TANF Program’s journey during their participation in the 18-month learning community. The site journey conveys how their LASER TLC site team, along with support from their dedicated coaching team and application of the LI2 framework, contributed to developing their action plan and strategizing the implementation of their change agenda to benefit TANF families.