Human services and workforce agencies face complex, systemic challenges in serving families receiving TANF and other low-income families. Such challenges include bureaucratic program requirements, program leadership and staff entrenched in a compliance-focused mindset, limited financial and staff resources, and a mismatch between what customers need and what programs can provide. The Office of Family Assistance will host a webinar on March 24, 2020 from 12 noon to 1:30 p.m. which will describe the successes, challenges, and opportunities for getting good, evidence-informed interventions to stick in human service and workforce programs.

During the webinar, we will hear from Dr. Michelle Derr, a leading implementation researcher who has studied TANF and workforce programs for more than 20 years. Additional presenters include exceptional program administrators who have rolled out science-informed strategies across programs within their respective service delivery systems who can share their day-to-day experience with getting good interventions to stick!

This practice brief shares strategies human services programs can use to improve customers’ experience and make their engagement in programming more meaningful. Drawing on Mathematica’s experience working with Philadelphia Works, Inc., the administering workforce development board for the Temporary Assistance for Needy Families (TANF) and Workforce Innovation and Opportunity Act (WIOA)-funded services in Philadelphia, Pennsylvania, this brief provides a step-by-step guide to reduce the burden of paperwork and procedures for customers and staff while continuing to meet program environments. Mathematica staff used the Learn, Innovate, Improve (LI2) framework—a series of evidence-informed program improvement activities enabled by collaboration between practitioners and researchers—to learn about how information is collected and used; innovate to eliminate, redesign, and streamline paperwork; and improve processes through iterative, small-scale pilot testing.

This practice brief introduces three foundations for improving services for children and families in a human services environment that has become more complex and challenging. Investments in reducing complexity and bureaucracy, building skills of supervisors and staff, and putting humans back at the center of human service delivery can help programs meet the needs of families facing challenges like low educational attainment, unemployment, criminal records, mental and physical health issues, and children with special needs.

The Office of Family Assistance hosted a webinar on Wednesday, February 26 entitled Improving Employment Outcomes for TANF Recipients with Substance Use Disorders. The webinar outlined employment-focused strategies that can contribute to, rather than inhibit, substance use treatment and featured experts with backgrounds in research and practice on working with TANF recipients who have substance use disorders. Speakers discussed national trends in substance use disorders and strategies to move those with substance use disorders towards treatment, employment, and economic stability.

Speakers included:

• Dennis Romero, Regional Administrator, Substance Abuse and Mental Health Services Administration (SAMHSA), U.S. Department of Health and Human Services

• Dr. Christine Cauffield, Chief Executive Officer, Substance Abuse and Mental Health Managing Entity, Lutheran Services Florida

• Kim Griswold Releford, University of Kentucky, Opioid Use Disorder Project, Targeted Assessment Program

This video covers highlights from the “Thriving Communities for a Better Southern Nevada” meeting that was held in Las Vegas, Nevada on January 10, 2020. This event, hosted by the Office of Family Assistance (OFA) and Las Vegas-Clark County, Nevada, brought together a local planning team, community leaders, and practitioners who discussed constructive measures to help individuals overcome barriers to employment and improve their families’ economic well-being and mobility.

The U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Family Assistance (OFA), held the Helping Families to Overcome: Partnering to Build a Strong Society Meeting at the Crystal Gateway Marriott in Arlington, Virginia on September 17-19, 2019. This meeting allowed Temporary Assistance for Needy Families (TANF) program representatives from around the country the opportunity to learn about promising practices and actionable implementation strategies to improve employment outcomes and economic independence among TANF families. Over the course of the meeting, attendees attended presentations from experts and program administrators, and participated in moderated InfoSessions, OFA Regional breakout discussions, and a sharing session with OFA leadership. Almost 300 TANF representatives, State and Territory Human Service Commissioners, and federal partners attended the meeting.