This report examines how organizational culture, office design, and office procedures contribute to the client experience with TANF, the services offered, and the potential outcomes. It highlights examples of productive client-oriented office settings, organizational processes and culture, and the day-to-day influence of organizational culture on clients and frontline staff. The report’s findings are drawn from field interviews and observations at six TANF offices: Fairfax County’s Department of Family Services (Virginia); Mesa County’s Workforce Center (Colorado); New York City’s Human Resources Administration (New York); Owens Valley Career Development Center’s Tribal TANF Program (California); Santa Cruz County’s Human Services Department (California); and the Utah Department of Workforce Services.

State and local workforce agencies worked to ensure that effective employer engagement, customer outreach, and service delivery occurred during the coronavirus pandemic. The U.S. Department of Labor, Employment and Training Administration brought together experts from the U.S. Department of Labor, the Federal Reserve Bank of Dallas, the Utah Workforce Development Program, the Michigan Department of Labor and Economic Opportunity, and the Colorado Department of Labor and Employment to cover challenges states addressed to help job seekers, and the strategies they executed to assist both businesses and job seekers in a changing workforce.

This issue brief by Voices for Utah Children in conjunction with the Aspen Institute focuses on two-generation strategies to reduce poverty. Voices for Utah worked with Utah lawmakers to address the issue by passing the Intergenerational Poverty Mitigation Act in 2012 and creating an Intergenerational Poverty Advisory Commission in 2013. The goal was to develop evidence-based strategies and interventions with policymakers to increase economic security, educational success, social capital, and health and well-being for families. This legislation and approach have been a critical step in creating a framework for states to develop five- and ten-year plans to address poverty.

This toolkit by National Conference of State Legislatures focuses on new approaches and strategies to help families disrupt the cycle of poverty. The toolkit outlines and describes the fundamentals of two-generation approaches to address poverty, with focus on state legislators’ critical role in legislating, convening, partnering, championing, and coordinating funding for two-generation initiatives. It highlights the vital role legislators play in bringing stakeholders together and increasing collaboration and data sharing among agencies to address the needs of similar populations. It also illustrates initiatives taken by legislators in several states such as Colorado, Connecticut, Utah, Washington, and others to create and sustain those efforts.

The National Resource Center for Healthy Marriage and Families will host a webinar on October 10, 2019 from 2:00 p.m. to 3:30 p.m. ET to discuss strategies for supporting parents of children with special needs. Presenters will share tips on what parents can do to create a hopeful future for themselves as a couple and for their child. Topics to be covered include strategies parents can use after finding out that their newborn has a developmental disability, and resources for helping later in their child’s transition to adulthood. This webinar is intended for service providers who work with parents as well as parents and guardians themselves. Speakers from the UCLA School of Nursing, University of Utah, and Utah Parent Center will present.

Due to its accountability and efficiency, Performance-Based Contracting has been identified as a topic of interest among TANF programs around the nation. In response to TANF programs' desire for information and strategies for creating sustainable and lasting contracted partnerships, this podcast was convened on May 22, 2018 to provide practical strategies for implementing a performance-based contract. Sisifo Taatiti from the Utah Department of Workforce Services provided a dynamic overview of performance-based contracts and how their journey has progressed to produce positive outcomes for TANF programming.

This practice brief highlights the efforts of four Office of Family Assistance, Systems to Family Stability National Policy Academy teams that redesigned their TANF case management systems to support client coaching and motivational interviewing strategies. The Academy was an 18-month initiative that supported TANF programs in designing and creating collaborative systems across agencies to improve family economic security.