Motivational Interviewing Strategies and Techniques: Rationales and Examples

Record Description
This resource, published by Nova Southeastern University, outlines strategies and provides examples of techniques used in Motivational Interviewing. For each technique, the authors include both a rationale for the technique and samples of the technique in use. In this brief, the authors cover the following topics: Asking Permission, Eliciting/Evoking Change Talk, Exploring Importance and Confidence, Open-Ended Questions, Reflective Listening, Normalizing, Decisional Balancing, Columbo Approach, Statements Supporting Self-Efficacy, Readiness to Change Ruler, Affirmations, Advice/Feedback, Summaries, and Therapeutic Paradox. The strategies and techniques sketched out in this resource provide practitioners with real world examples of how to implement Motivational Interviewing in day-to-day interactions with clients.
Record Type
Posting Date
Combined Date
2007-12-31T19:00:00
Source
Region
City/County
URL
http://www.nova.edu/gsc/forms/mi_rationale_techniques.pdf
Publication Date
2008-01-01

Motivational Interviewing: Preparing People to Change Health Behaviors – Tips Sheet

Record Description
This 2-page resource from Nova Southeastern University provides tips for using the five general principles of Motivational Interviewing: 1) expressing empathy, 2) developing discrepancy, 3) avoiding argumentation, 4) rolling with resistance, 5) supporting self-efficacy. The resource describes what motivational interviewing is not, including how to avoid making assumptions about others, and provides tips about strategies for handling resistance and helping participants explore goals and hopes for the future.
Record Type
Posting Date
Combined Date
2015-09-30T20:00:00
Source
OFA Initiatives
SFS Category
Region
City/County
URL
http://health.mo.gov/living/healthcondiseases/chronic/wisewoman/pdf/MIToolkit.p…

Confederated Tribes of Siletz Indians (CTSI) Technical Assistance Request

Record Description
The Confederated Tribes of Siletz Indians (CTSI) requested TA from the PeerTA Network to assist in training their TANF and child welfare staff on the wraparound case management process – an intensive, individualized care management process for individuals with complex behavioral needs and/or significant work barriers. CTSI requested a site visit in which an outside trainer visited the Tribal agency to provide wraparound training. OFA PeerTA supported a facilitated site visit for the Center for Improvement of Child and Family Services, School of Social Work, Portland State University to provide CTSI with a 3-4 day onsite training focusing on wraparound case management.
Record Type
Posting Date
Combined Date
2014-11-30T19:00:00
Source
Region
City/County
Publication Date
2014-12-01
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Attachment Size
TA Final Summary Report 528.88 KB
Summary Report Amendment 163.3 KB

TANF Workers’ Responses to Battered Women and the Impact of Brief Worker Training: What Survivors Report

Record Description
This article summarizes a Michigan study that surveyed battered women’s experiences with their TANF caseworkers around intimate partner violence (IPV) discussion and safety planning. Battered women were asked a series of questions surveying the experience level of the worker. Results from the report concluded that trained workers were more likely than untrained workers to discuss the women’s fear and physical harm and to help them develop a safety plan. In addition, trained workers were generally perceived as more helpful.
Record Type
Posting Date
Combined Date
2005-01-31T19:00:00
Source
Region
City/County
URL
http://www.ncbi.nlm.nih.gov/pubmed/16043548
Publication Date
2005-02-01
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Attachment Size
View Report 126.63 KB
Question / Response(s)

Question from PeerTA

Question Text
On behalf of a representative from OFA's Region I-IV, PeerTA would like to know what strategies States are using to meet their participation rates? What initiatives are improving case management?

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Date
November 2014
Source
OFA Peer TA
Agency/Organization
ICF
Topics/Subtopics
TANF Program Administration
Case Management
Work Participation Rates
TANF Regulatory Codes

Summary of Outreach to States on TANF Caseloads and Case Management Services: Jefferson County, Colorado Department of Human Services

Record Description
In December 2011, representatives from the Jefferson County Department of Human Services, Career and Family Support Services, Colorado Works and Child Care Assistance Program contacted the Welfare Peer TA (WPTA) Network for assistance in determining the optimal number of cases each TANF caseworker should maintain, so that an appropriate amount of time and attention can be paid to all participants to assist them in achieving higher levels of economic self-sufficiency. In response to Jefferson County’s TA Request, the WPTA team conducted information gathering outreach to 10 of the largest cities in the country (New York, New York; Los Angeles, California; Chicago, Illinois; Houston, Texas; Philadelphia, Pennsylvania; Phoenix, Arizona; San Antonio, Texas; San Diego, California; Dallas, Texas; and San Jose, California). This data provided Colorado and other States a greater understanding of optimal caseload sizes for TANF offices, and of caseload sizes per TANF eligibility workers versus case managers. The Technical Assistance Summary associated with this effort provides a high-level overview of TANF caseload sizes among the 10 highlighted metropolitan areas. It also provides insight into staffing structure, caseload size designation, characteristics of staff and participants, caseload manageability, caseload assignments, caseload demographic information, workload and responsibilities of staff, curricula and training, as well as barriers and challenges faced by the TANF programs.
Record Type
Posting Date
Combined Date
2012-12-31T19:00:00
Source
Region
City/County
Publication Date
2013-01-01
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Attachment Size
Summary Report 1.12 MB
Question / Response(s)

Question from Michigan Department of Human Services

Question Text

A representative from the Michigan Department of Human Services is interested in others States' experience using online tools with TANF populations. What are States using, and how is it working?

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Date
May 2012
Source
OFA Peer TA
Agency/Organization
Michigan Department of Human Services
State
Michigan
Topics/Subtopics
Employment
Assessment
TANF Program Administration
Case Management
TANF Regulatory Codes
Question / Response(s)

Question from Colorado Department of Human Services

Question Text

A representative from the Colorado Department of Human Services is interested in better understanding what an optimal caseload size and composition for TANF programming may be for other counties and States. For example, what is the average caseload size for your TANF eligibility workers versus case managers? Do your eligibility TANF workers also manage SNAP, Medicaid, and other services for their offices? What proportion of your TANF workers time is strictly devoted to TANF participants? On average, what proportion of each workers job is strictly devoted to TANF case management activities (e.g., client assessment, barrier reduction planning, service coordination, client monitoring, and outcome evaluation)?

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Date
December 2011
Source
OFA Peer TA
Agency/Organization
ICFI
State
Virginia
Topics/Subtopics
TANF Program Administration
Case Management
TANF Regulatory Codes
Question / Response(s)

Question from Pennsylvania Department of Welfare/Bureau of Employment and Training Programs

Question Text

A representative from the Pennsylvania Department of Welfare/Bureau of Employment and Training Programs would like to discuss approaches used by States that take immediate action (and forego written notice) to terminate or sanction TANF benefits based on noncompliance with work requirements. Currently, after a TANF recipient has demonstrated non-compliance with work requirements, Pennsylvania conducts a compliance review to determine whether the non-compliance was willful and within the individual's control. If it was willful, a written notice is sent to terminate benefits, which could include sanction. The notice offers appeal rights and benefits are not closed until a 10 day 'appeal window' has passed.

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Date
November 2011
Source
OFA Peer TA
Agency/Organization
Dept of Welfare/Bureau of Employment and Training Programs
State
Pennsylvania
Topics/Subtopics
Employment
TANF Program Administration
Case Management
TANF Regulatory Codes
Question / Response(s)

Question from Oregon Department of Human Services

Question Text

A representative from the Oregon Department of Human Services is interested in learning about innovative strategies/best practices for intensive, short interval case management of TANF clients.

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Date
June 2011
Source
OFA Peer TA
Agency/Organization
Department ofHuman Services
State
Oregon
Topics/Subtopics
TANF Program Administration
Case Management
TANF Regulatory Codes