A Question About Documenting Participation Hours

The Office of Family Assistance published data tables which cover TANF and maintenance-of-effort separate caseloads and combined (TANF and SSP-MOE) by state and at the national level from October 2018 through September 2019. The tables are cross-tabbed to include total recipients, total families, total children, one-parent families, two-parent families, no parent families, adults, and monthly caseload data.

This resource is for Temporary Assistance for Needy Families (TANF) program administrators who are interested in adopting coaching practices within their programs. It includes matrices that compare five employment coaching models that are in use today with TANF-eligible populations: Family Centered Coaching, Goal4 It!^TM, the Human Services Coaching Framework, MyGoals for Employment Success, and Mobility Mentoring^®. This resource also includes short snapshots that describe the key characteristics of each coaching model and contact information for their developers. Four are being used directly in a TANF setting and one can be adopted to a TANF setting. Project IMPROVE, funded by the Office of Family Assistance, aims to bridge the gap between human services research and practice.

The National Association for Welfare Research and Statistics is hosting a series of virtual workshops that address research on topics of interest to human service professionals throughout the summer. Future workshops will cover Machine Learning in Human Services Contexts, Cross-System Collaboration to Serve Justice-Involved Clients, and the Family First Prevention Services Act. Recordings of previously held workshops on TANF Responses to COVID-19 and Domestic Violence during COVID-19 are available.

The National Association for Welfare Research and Statistics (NAWRS) held the first session of the NAWRS 2020 Virtual Workshop Series on April 29, 2020. This session brought together four state TANF representatives from Alabama, Colorado, Vermont, and Washington State to discuss TANF programs and the persons they serve. In light of the COVID-19 pandemic, the panelists discussed changes in caseloads and policy changes, the transition to a virtual environment for operations and service delivery, and the key challenges that TANF clients now face. A YouTube recording of the webinar is available for viewing.

As a part of continued support to Temporary Assistance for Needy Families (TANF) programs and their endeavors to serve individuals and families virtually during the current COVID-19 pandemic, the Office of Family Assistance recorded a PeerTA webinar on June 24, 2020. TANF staff and those they serve had to retool quickly to adapt to the COVID-19 public health emergency. Staff who conduct in-person case management and coaching are looking for ways to continue these needed services virtually in order to protect the health and safety of individuals and families, ensure the health and safety of their own families, and maintain confidentiality by using virtual services that are secure. Luckily, remote case management services are not new concepts, as they are increasingly being used across TANF and other client/student serving organizations to provide efficient and effective support to those they would normally see face-to-face.

This panel webinar discussed virtual TANF case management and coaching strategies considering the risks associated with COVID-19. Information was delivered in a panel format with question and answer dialogue with panelists. Through the panel webinar registration process, registrants had the opportunity to pose questions for the panelists and the field to consider as they make critical decisions about their ongoing operations, including use of virtual tools and processes to conduct coaching/case management sessions.

Speakers included:

• Annette Waters, Ph.D., Social Science Analyst, Assistant Secretary for Planning and Evaluation (ASPE)
• DaiJuan Wade, Supervisor -- Special Projects, Operations and Training, District of Columbia Department of Human Services
• Suzie Miller, Workforce Programs Manager, Arapahoe/Douglas Workforce Center 
• Mary Roberto, PeerTA Project Director, Manhattan Strategy Group (Panel Moderator)

This toolkit offers steps and guidance on how to use virtual communications for client engagement and internal staff management. Information is provided for voice and conference calls using Google Voice, FreeConferenceCall.com, and Google Hangouts; video conferencing using Zoom and WebEx; creating and sharing documents with Google Drive and Microsoft Office 365; and internal messaging using Slack and Google Hangouts Chat.

This research-to-practice brief profiles a needs assessment of TANF child-only cases undertaken as part of the Office of Family Assistance’s Assisting Special Populations to Improve Readiness and Engagement (ASPIRE) project. Researchers first conducted a literature search and then select interviews with state and local TANF agency officials in California, Idaho, Minnesota, New Mexico, New York, North Carolina, Ohio, Virginia, and Washington State. The brief describes three major categories of child-only TANF cases and provides a historical overview of how the TANF child-only caseload has changed in size over time. Additionally, the brief identifies needs pertaining to specific types of TANF child-only families, including non-parent caregivers, ineligible immigrant parents, and SSI recipient parents. Innovative models for alternative service delivery are highlighted.

As a result of the novel Coronavirus Disease 2019 (COVID-19) pandemic, the United States is amid a national emergency. In addition to the urgent public health crisis underway, families across the country are struggling to find work and access benefits as a result of business closures, stay in place orders, and social distancing measures. In addition, TANF agency business processes are upended as workers adjust their work schedules while working from a new location, caring for themselves or a sick relative, navigating the absence of childcare, or simply adapting to what is a stark contrast from previous expectations for everyday working and living. As more states adopt policies to combat COVID-19, TANF agencies and other human services providers are required to reimagine and adapt previous expectations, behaviors, and communication styles for a digital and dispersed environment.

In this facilitated webinar hosted by the Office of Family Assistance on April 9, 2020, presenters discussed the operational aspects of transitioning agency and frontline staff to remote work such as use of technology, data security, staff expectations and support, and communication. The webinar focused on sharing strategies for how TANF agencies can adapt to support their workforces, and in turn continue to address the growing needs of families across the country. Presenters included: Gerrie Cotter, Ohio Department of Job and Family Services; Susan Pugh, Bureau of Vocational Rehabilitation, Opportunities for Ohioans with Disabilities; Maria Wortman-Meshberger, Nevada Department of Health and Human Services; and Beth A. Heinen and Joe Raymond, both of ICF.

As a result of the novel Coronavirus Disease 2019 (COVID-19) pandemic, the United States is amid a national emergency. In addition to the urgent public health crisis underway, families across the country are struggling to find work and access benefits as a result of business closures, stay in place orders, and social distancing measures. In addition, TANF agency business processes are upended as workers adjust their work schedules while working from a new location, caring for themselves or a sick relative, navigating the absence of childcare, or simply adapting to what is a stark contrast from previous expectations for everyday working and living. As more states adopt policies to combat COVID-19, TANF agencies and other human services providers are required to reimagine and adapt previous expectations, behaviors, and communication styles for a digital and dispersed environment.

In this facilitated webinar hosted by the Office of Family Assistance on April 9, 2020 from 12:00 p.m. to 1:15 p.m. ET, presenters discussed the operational aspects of transitioning agency and frontline staff to remote work such as use of technology, data security, staff expectations and support, and communication. The webinar focused on sharing strategies for how TANF agencies can adapt to support their workforces, and in turn continue to address the growing needs of families across the country. Presenters included: Gerrie Cotter, Ohio Department of Job and Family Services; Susan Pugh, Bureau of Vocational Rehabilitation, Opportunities for Ohioans with Disabilities; Maria Wortman-Meshberger, Nevada Department of Health and Human Services; and Beth A. Heinen and Joe Raymond, both of ICF.