Effective Case Management: Key Elements and Practices from the Field

Mathematica Policy Research prepared the "Effective Case Management: Key Elements and Practices from the Field" brief for the U.S. Department of Labor's Employment and Training Administration. This brief provides examples of key elements and practices for effective case management in the workforce system. Examples of State and local tools, processes, and policies designed to create or improve case management are given. An annotated list of resources is also included.