The Office of Family Assistance initiative, “Leveraging America’s Social and Economic Resilience TANF Learning Community” (LASER TLC), supported ten TANF Programs across the country as they worked to address the challenges of human service delivery in response to the COVID-19 pandemic, and focused on improving and delivering more responsive services to their TANF families. This document shares Anne Arundel County Maryland Department of Social Services’ journey during their participation in the 18-month learning community. The site journey conveys how their LASER TLC site team, along with support from their dedicated coaching team and application of the LI2 framework, contributed to developing their action plan and strategizing the implementation of their change agenda to benefit TANF families.

The Office of Family Assistance initiative, “Leveraging America’s Social and Economic Resilience TANF Learning Community” (LASER TLC), supported ten TANF Programs across the country as they worked to address the challenges of human service delivery in response to the COVID-19 pandemic, and focused on improving and delivering more responsive services to their TANF families. This document shares the Scotts Valley Tribal TANF Program’s journey during their participation in the 18-month learning community. The site journey conveys how their LASER TLC site team, along with support from their dedicated coaching team and application of the LI2 framework, contributed to developing their action plan and strategizing the implementation of their change agenda to benefit TANF families.

The Office of Family Assistance initiative, “Leveraging America’s Social and Economic Resilience TANF Learning Community” (LASER TLC), supported ten TANF Programs across the country as they worked to address the challenges of human service delivery in response to the COVID-19 pandemic, and focused on improving and delivering more responsive services to their TANF families. This document shares the Yurok Tribal TANF Program’s journey during their participation in the 18-month learning community. The site journey conveys how their LASER TLC site team, along with support from their dedicated coaching team and application of the LI2 framework, contributed to developing their action plan and strategizing the implementation of their change agenda to benefit TANF families.

The Office of Family Assistance initiative, “Leveraging America’s Social and Economic Resilience TANF Learning Community” (LASER TLC), supported ten TANF Programs across the country as they worked to address the challenges of human service delivery in response to the COVID-19 pandemic, and focused on improving and delivering more responsive services to their TANF families. This document shares Pennsylvania’s journey during their participation in the 18-month learning community. The site journey conveys how their LASER TLC site team, along with support from their dedicated coaching team and application of the LI2 framework, contributed to developing their action plan and strategizing the implementation of their change agenda to benefit TANF families.

The Office of Family Assistance initiative, “Leveraging America’s Social and Economic Resilience TANF Learning Community” (LASER TLC), supported ten TANF Programs across the country as they worked to address the challenges of human service delivery in response to the COVID-19 pandemic, and focused on improving and delivering more responsive services to their TANF families. This document shares the Chippewa Cree Tribe of the Rocky Boys Reservation’s journey during their participation in the 18-month learning community. The site journey conveys how their LASER TLC site team, along with support from their dedicated coaching team and application of the LI2 framework, contributed to developing their action plan and strategizing the implementation of their change agenda to benefit TANF families.

The U.S. Department of Health and Human Services, Administration for Children and Families, Office of Family Assistance (OFA) held the 2022 Regions V-VIII State TANF Virtual Meeting on July 19-21, 2022. This virtual event brought together TANF program representatives from OFA Regions V-VIII and focused on how programs can best address the needs of families beyond the COVID-19 pandemic. The meeting included sessions on TANF fundamentals and updates, how the shift to the virtual world has impacted TANF customers and agencies, and changes programs can make to improve their support of customers throughout their TANF journey.

Also, participants chose from concurrent peer-to-peer sessions to attend based on their role within their state (case management, data personnel, or administrative/leadership) to discuss topics including eligibility and work requirements, TANF essentials, the new normal, and refocusing the customer.

The Office of Family Assistance hosted a GrantSolutions Online Data Collection (OLDC) Grant Recipient Training webinar on November 16, 2021. The GrantSolutions OLDC Grant Recipient Training provided insight on how to access the system, an overview of the system, and details on how to complete the 424M Report and the ACF-204 Form. In addition, the training included what to do when revisions are required on a form or report.

In February and March of 2021, the U.S. Department of Health and Human Services, Administration for Children and Families (ACF), Office of Family Assistance (OFA), held a series of three virtual meetings with state Temporary Assistance for Needy Families (TANF) agencies and stakeholders. The series, Navigating New Pathways towards Building Thriving Communities, invited state TANF administrators and other staff to participate in cohorts by ACF Region (Regions I-IV, V-VIII, and IX and X). Each meeting focused on a specific topic related to supporting families through COVID-19 and beyond, and each took place three times (once for each cohort).

During the COVID-19 pandemic, many TANF programs rapidly adapted their program delivery to ensure the continuity of client supportive services. In many instances, the necessity to pivot from “normal” day-to-day operations led to programmatic changes with great potential for improving client outcomes. The Adapting Client-Centered Approaches to a Virtual Environment meetings explored a broad range of topics, including creating a safe environment for coaching customers, rolling out new technical systems and platforms, addressing the need for broadband access, and using trauma-informed scripts with customers in the midst of the pandemic. The meetings emphasized how programs managed, executed, and intend to sustain these changes after the pandemic’s end. A video recording is available for viewing.

In February and March of 2021, the U.S. Department of Health and Human Services, Administration for Children and Families (ACF), Office of Family Assistance (OFA), held three virtual meetings with state Temporary Assistance for Needy Families (TANF) agencies and stakeholders. The series, Navigating New Pathways towards Building Thriving Communities, invited state TANF administrators and other staff to participate in cohorts by ACF Region (Regions I-IV, V-VIII, and IX and X). The Interrupting the Impact of Traumatic Stress virtual meetings focused on how programs can best identify and address trauma among staff. The meetings provided state TANF programs with tools to better understand the impact of trauma on staff, identify how it shows up at work, and learn actionable ideas for building buffer zones of partnership, safety, and support in the workplace.