The goal of this manual, created by the Motivational Interviewing Network of Trainers, is to provide guidance on training staff to utilize motivational interviewing techniques in their work with clients. It includes training exercises and activities, which can also be translated for work with adolescent and young adult clients.

This kit, developed by IDEO, provides tools to help programs engage in human-centered design. Human-centered design is a creative approach to problem solving that starts by learning directly from the people you’re designing for in order to build empathy for them and a deep understanding of their needs to ensure that your solutions suit their needs. The kit includes a field guide, facilitators guide, and case studies. IDEO also offers courses in human-centered design.

This resource from the Duke Initiative on Survey Methodology at the Social Science Research Institute deals with two issues that come up for researchers when asking people sensitive questions: 1) social desirability bias (where respondents answer in the way they know to be socially favorable) and 2) privacy (where respondents don't want to answer a question because they think it's too personal). The tipsheet describes techniques that researchers can use to combat sensitivity to these issues and increase the reliability of surveys.

This Ramsey County, Minnesota website provides resources in PDF format under the "Training" tab for the Diversionary Work and Minnesota Family Investment Programs. Multiple resources are included, such as service provider trainings in 2015 and 2014, that cover the topics of coaching, domestic violence, and executive functioning.

On September 18 - 19, 2014, the Office of Family Assistance sponsored a Temporary Assistance for Needy Families (TANF) technical assistance (TA) site visit to the Oregon Department of Human Services (DHS) (Region X). This visit was in response to rising TANF caseloads in the State, challenges addressing budgetary concerns, issues meeting the employment and service needs of TANF participants, and other concerns stemming from the ongoing effects of the recent recession. During this visit, TA coaches facilitated sessions in the following areas: program assessment, performance-based contracting, and change management. Staff visited the Community Works Project in Portland, Oregon and the Oregon Department of Human Services headquarters in Salem, Oregon and participated in the TANF Alliance Meeting at Central City Concern in Portland, Oregon. After each session, TA coaches were able to provide recommendations and key steps for implementing changes to their processes to improve collaboration with contractors and case management for TANF clients.

This resource, published by Nova Southeastern University, outlines strategies and provides examples of techniques used in Motivational Interviewing. For each technique, the authors include both a rationale for the technique and samples of the technique in use. In this brief, the authors cover the following topics: Asking Permission, Eliciting/Evoking Change Talk, Exploring Importance and Confidence, Open-Ended Questions, Reflective Listening, Normalizing, Decisional Balancing, Columbo Approach, Statements Supporting Self-Efficacy, Readiness to Change Ruler, Affirmations, Advice/Feedback, Summaries, and Therapeutic Paradox. The strategies and techniques sketched out in this resource provide practitioners with real world examples of how to implement Motivational Interviewing in day-to-day interactions with clients.

This 2-page resource from Nova Southeastern University provides tips for using the five general principles of Motivational Interviewing: 1) expressing empathy, 2) developing discrepancy, 3) avoiding argumentation, 4) rolling with resistance, 5) supporting self-efficacy. The resource describes what motivational interviewing is not, including how to avoid making assumptions about others, and provides tips about strategies for handling resistance and helping participants explore goals and hopes for the future.

The Confederated Tribes of Siletz Indians (CTSI) requested TA from the PeerTA Network to assist in training their TANF and child welfare staff on the wraparound case management process – an intensive, individualized care management process for individuals with complex behavioral needs and/or significant work barriers. CTSI requested a site visit in which an outside trainer visited the Tribal agency to provide wraparound training. OFA PeerTA supported a facilitated site visit for the Center for Improvement of Child and Family Services, School of Social Work, Portland State University to provide CTSI with a 3-4 day onsite training focusing on wraparound case management.

This article summarizes a Michigan study that surveyed battered women’s experiences with their TANF caseworkers around intimate partner violence (IPV) discussion and safety planning. Battered women were asked a series of questions surveying the experience level of the worker. Results from the report concluded that trained workers were more likely than untrained workers to discuss the women’s fear and physical harm and to help them develop a safety plan. In addition, trained workers were generally perceived as more helpful.