This report examines how organizational culture, office design, and office procedures contribute to the client experience with TANF, the services offered, and the potential outcomes. It highlights examples of productive client-oriented office settings, organizational processes and culture, and the day-to-day influence of organizational culture on clients and frontline staff. The report’s findings are drawn from field interviews and observations at six TANF offices: Fairfax County’s Department of Family Services (Virginia); Mesa County’s Workforce Center (Colorado); New York City’s Human Resources Administration (New York); Owens Valley Career Development Center’s Tribal TANF Program (California); Santa Cruz County’s Human Services Department (California); and the Utah Department of Workforce Services.

The U.S. Department of Health and Human Services Administration for Children and Families, Office of Family Assistance (OFA) Regions IX and X held the OFA Regions IX and X Virtual Tribal TANF Technical Assistance Meeting: Building Capacity to Support Families in a New Reality on December 8-10, 2020. The meeting provided Tribal TANF and Native Employment Works (NEW) representatives an opportunity to attend sessions virtually and learn from the OFA Office of the Director, regional TANF officials, and experts about strategies they can use to build capacity and services despite the COVID-19 pandemic. Topics included ways programs are shifting to more virtual service provision and telework while considering and increasing digital inclusion; how to prepare program participants to find new or adapt existing training, employment, and career pathways opportunities; how to respond effectively to participants’ holistic needs and challenges; and strategies programs can use regarding trauma’s impact on individual, team, and organizational levels. In breakout sessions, tribal representatives shared strategies they are using to perform their work during the pandemic and serve program participants in their communities more successfully.

The U.S. Department of Health and Human Services Administration for Children and Families, Office of Family Assistance (OFA) Regions IX and X held the OFA Regions IX-X Tribal TANF Technical Assistance Meeting at the Suquamish Clearwater Resort in Suquamish, Washington on August 21-23, 2018. The meeting provided Tribal TANF and Native Employment Works (NEW) representatives with the opportunity to learn about promising practices, discuss shared challenges faced by Tribal TANF and NEW programs, and share ideas with peers on how to respond to the needs of tribal families. Attendees listened to presentations from program administrators and experts, heard from practitioners who work with tribes, learned about technical assistance opportunities, and shared lessons from their own programs.

Because American Indian and Alaska Native (AI/AN) families face consistent barriers to employment and repeatedly have the highest unemployment rates in the United States, the U.S. Department of Health and Human Services, Administration for Children and Families, Office of Planning, Research and Evaluation studied subsidized employment programs conducted by Tribal TANF programs. This resulting report found that, overall, subsidized employment programs help participants gain work experience, skills, and training necessary to lower barriers to employment. They also emphasize the variety in regional contexts that can make the transition to unsubsidized employment difficult, particularly in small economies. The eight spotlighted Tribal TANF programs provide examples for practitioners in diverse areas and show how subsidized employment can at the least be a means of temporary income, and can often be a stepping stone toward job experience and economic stability.

The U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Family Assistance (OFA), Regions IX and X hosted the Tribal Technical Assistance Meeting on July 25‐27, 2016 at the Isleta Resort and Casino in Albuquerque, New Mexico. The meeting brought together Tribal Temporary Assistance for Needy Families (TANF) stakeholders to discuss innovative strategies and collaborations to promote economic and social well‐being for individuals, families, and tribal communities. During the meeting, tribal representatives engaged in listening sessions, shared best practices, and participated in workshops in order to more successfully serve the program participants in their communities.

The U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Family Assistance (OFA), Division of Tribal Temporary Assistance for Needy Families (TANF) Management hosted the Tribal TANF Summit (Summit) on August 31-September 1, 2015 at the Renaissance Washington D.C. Downtown Hotel. The Summit brought together Tribal TANF program administrators and tribal leaders to dialogue about key issues facing Tribal TANF programs. The Summit provided attendees with opportunities to engage with their peers and experts from the field, to discuss best practices and the latest research, as well as to plan ways to improve TANF programming for low-income families in their communities.

On August 5-6, 2014 the U.S. Department of Health and Human Services, Administration for Children and Families, Office of Family Assistance (OFA) hosted the Tribal TANF Leadership Symposium in Washington, District of Columbia. This Symposium brought together Tribal Council members and leaders from the 65 tribes operating Tribal TANF programs across the United States, along with experts from the field, to share innovative strategies and updates related to Tribal TANF program implementation and collaboration. Over the course of the two-day meeting, participants had the opportunity to attend plenary sessions and workshops, dialogue with ACF and OFA leadership, and network with peers.

The U.S. Department of Health and Human Services, Administration for Children and Families (ACF), Office of Family Assistance (OFA), Region IX hosted six Tribes from Arizona, community stakeholders and topical experts at the 2011 Tribal TANF Meeting in Phoenix, Arizona, on August 8th and 9th, 2011. The conference agenda featured experts and presenters who helped Tribal TANF representatives strategize to develop stronger programs that would better serve their participants. Tribes were provided with ideas and models for handling data management, working with domestic violence survivors, implementing programs that respond to TANF Purposes 3 and 4 and ensuring that fraud is detected. The conference was designed to provide an opportunity for peer-to-peer learning to enhance Tribal TANF programs and create opportunities for self-sufficiency while maintaining each Tribes’ individual culture and traditions.