Question from Idaho Department of Health and Welfare

The U.S. Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office of Family Assistance (OFA), Regions IX and X hosted the Tribal Technical Assistance Meeting on July 25‐27, 2016 at the Isleta Resort and Casino in Albuquerque, New Mexico. The meeting brought together Tribal Temporary Assistance for Needy Families (TANF) stakeholders to discuss innovative strategies and collaborations to promote economic and social well‐being for individuals, families, and tribal communities. During the meeting, tribal representatives engaged in listening sessions, shared best practices, and participated in workshops in order to more successfully serve the program participants in their communities.

This report by the Urban Institute describes findings of the Work Support Strategies (WSS) initiative, which helps states improve their service delivery, run programs more effectively, and modernize. Through technical assistance, grants, and peer learning, WSS aids state programs in Colorado, Idaho, Illinois, North Carolina, Rhode Island, and South Carolina. This report discusses business process redesign efforts undertaken by these states and the outcomes of these efforts.

This resource from CLASP presents 12 key lessons from the Work Support Strategies (WSS) initiative, which provided grant funds and technical assistance to help six states (Rhode Island, North Carolina, South Carolina, Illinois, Colorado, and Idaho) analyze their service delivery systems and implement improvements to ensure that more families get the full package of work support benefits for which they are eligible. The information can help leaders and advocates in other states review programs and streamline processes to ensure that low-income working families can access and keep benefits for as long as they are eligible.

On September 3 - 4, 2014, the Administration for Children and Families (ACF), Office of Family Assistance (OFA), held a meeting titled the “2014 Tribal TANF Case Management Meeting” in Tulalip, Washington. This meeting provided staff from Tribal TANF and workforce development agencies with structured forums and presentations about TANF case management, case plan development, client engagement strategies, and service delivery with the goal of transitioning hard-to-serve clients out of poverty. The presenters were Region X ACF staff and Tribal leaders. Participants were able to engage with ACF administrative staff to gain in-depth guidance on financial management, as well as network with other Tribal TANF agencies.